Accessibility statement for the Kick It website
This website is operated by Thrive Tribe Ltd. We want as many people as possible to be able to use this website. For example, you should be able to:
- Change colours, contrast levels and fonts.
- Zoom in up to 200% without the text spilling off the screen.
- Navigate most of the website using just a keyboard.
- Navigate most of the website using speech-recognition software.
- Listen to most of the website using a screen reader (including the latest versions of JAWS, NVDA and VoiceOver).
We’ve also made the website text as simple as possible to understand. - My Computer My Way offers advice on making your device easier to use if you have a disability and AT Hive can help you find assistive technologies that work for you.
How accessible this website is
We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.
Feedback & contact information
If you find any problems not listed here, or think we’re not meeting accessibility requirements, please contact us.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Email: [email protected]
Call: 020 3434 2500
Address: Kick It, Thrive Tribe, Queen Elizabeth Olympic Park, Plexal, Here East, London, E20 3BS
We’ll consider your request and get back to you within 7 days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, you may wish to contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Thrive Tribe Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with WCAG 2.2 AA due to the non-compliances listed below.
Non-accessible content
The following content is known to be non-accessible:
Some images that should have alternative (alt) text do not have text descriptions (WCAG 1.1.1 Non-text Content (A)).
Some pages lack H1 headings, and the Privacy Notice and Complaints & Feedback pages are missing heading structure (WCAG 1.3.1 Info & Relationships (A)).
Contrast issues on the sign-up page for reminder text and error messages (WCAG 1.4.3 Contrast (Minimum) (AA)).
Pages do not support enlargement of visually-rendered text, including controls and labels using text (WCAG 1.4.4 Resize Text (AA)).
Navigation content experiences clipping at higher magnification (WCAG 1.4.10 Reflow (AA)).
The FAQ accordions are not keyboard accessible (WCAG 2.1.1 Keyboard (A)).
Several carousels autoplay, with no controls to stop them (WCAG 2.2.2 Pause, Stop, Hide (A)).
If you find any issues that we have yet to identify, please get in touch via the contact details above.
Disproportionate burden
At this time, we have not claimed that any parts of the site present a disproportionate burden.
Content that’s not within the scope of the accessibility regulations
At this time, we have not identified any content that is outside the scope of the accessibility regulations.
What we’re doing to improve accessibility
Thrive Tribe Ltd is working with expert partners and following best practices to ensure this site is accessible and compliant.
Preparation of this accessibility statement
This statement was prepared on 21/11/2025. It was last reviewed on 21/11/2025.
This website was last tested on [insert date of most recent test] against the WCAG 2.2 standard.
A representative sample of pages of the website were tested. Testing involved a mixture of manual, semi-automated and assistive-technology methods.