What to expect
Here at Kick It, we strive to provide the best experience for staff and stakeholders. We love feedback – positive, negative or neutral. We review all feedback regularly and use it to improve your experience.
We make it our business to fully commit to:
How to give feedback or make a complaint
A complaint is an expression of dissatisfaction made to Kick It, either written or spoken, and whether justified or not, which requires a response.
Whether you want to tell us something positive, negative or neutral, you can do so by phone, email, or by speaking with one of our team.
Call: 02034 342500
It’s human nature to shout and scream about the things that upset us, but we’d also love to hear when you think we’re doing things well – we’d also like to acknowledge our Team when they are going above and beyond!
What happens next
Need additional support?
We monitor and review all complaints on a regular basis to ensure we learn from feedback. Complainants will be kept informed on the progress of the complaint made.
We deal with every complaint in a sensitive, confidential manner unless there is a legal request or safeguarding issue, in accordance with GDPR 2018 regulations.
Complainants will not be discriminated against. A complainant’s support and participation at Kick It will not be affected if they make a complaint, or if somebody complains on their behalf.